• 1. Non-Returnable & Non-Refundable Products

• All our food products are non-returnable and non-refundable due to:
• Their perishable nature
• Strict hygiene and safety standards
• Risk of tampering or contamination once delivered

We do not accept returns or provide refunds for:

• Change of mind
• Dislike of taste or flavor
• Incorrect selection by the customer
• Delivery delays caused by courier partners

2. Exceptions – When You May Be Eligible for a Refund or Replacement

Refunds or replacements are considered only in the following situations:

• The item is damaged, leaked, or defective
• The wrong product was delivered
• The product is expired on arrival

To be eligible:

You must notify us within 24 hours of delivery

Send an email to support@brooto.shop with:

• Order ID
• Clear photos/videos of the issue
• Brief description of the problem
• Claims made after 24 hours of delivery will not be accepted.

3. Refunds (If Approved)

Once your claim is reviewed and approved:

• Refunds will be issued to your original payment method within 7–10 business days
• Shipping charges are non-refundable, unless the error was on our part

4. Cancellations

Orders can only be canceled before dispatch. Once the order has shipped, cancellation is not possible.

5. Contact Us

For any refund-eligible issues, please contact:
📧 info@brooto.shop
📧 support@brooto.shop